# Notifications

> In-app, push and email — what each channel carries, and how to turn each one off.

Source: https://reverie.im/en/docs/account/notifications
Language: en

Reverie reaches you through three channels: the notification bell inside the app, browser push, and email. Push and email are switched on and off in **Settings → Preferences → Notifications**.

## The bell \[#the-bell]

The bell sits in the header of the app's home page and counts unread items. Its contents are split across four tabs.

| Tab            | What lands in it                                                                                                                               |
| -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| **Important**  | Moderation outcomes and appeal results, billing and subscription events, creator payouts and rewards, and replies from staff to your feedback. |
| **Social**     | Reviews and replies on your characters, new favourites and followers, bounty news, and new characters and posts from creators you follow.      |
| **Characters** | Proactive messages, character moments, replies to comments you left, conversation memory rebuilds finishing or stopping, and novels finishing. |
| **System**     | Announcements, achievement unlocks, and everything else.                                                                                       |

**Unread only** filters the list, **Mark all as read** clears the count, and individual items can be deleted. When the same kind of event arrives repeatedly it is rolled up into one row that says how many updates were combined.

> **Delete all cannot be undone.** It clears your notification history — not
> the things the notifications were about.

## Push notifications \[#push-notifications]

**Settings → Preferences → Push Notifications** — *"Receive notifications even when the app is closed."* A single switch, off until you turn it on, and your browser asks for permission the first time.

* If you blocked notifications earlier, the switch can't undo that: re-allow Reverie under your browser's **Site Settings → Notifications → Allow**, then try again.
* On a browser that can't receive web push, the row offers **Install app** instead — install Reverie to your home screen first, then enable push from inside the installed app.
* A push about a message from an 18+ character shows a neutral line rather than the message. The real text is waiting in the app.
* Right after you open a welcome gift box, **Remind me when it's ready** turns push on. If the next box is still unopened at 18:00 your time on the day it unlocks, you get one push about it.

## Email \[#email]

Email has exactly **two** switches, not a per-event matrix. Both are on for new accounts.

| Toggle               | Covers                                                                                                                                               |
| -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Marketing Emails** | *"Promotional emails, campaigns, and special offers."* Also the check-in reminder, the welcome-gift box reminder and the come-back-to-Reverie mails. |
| **System Emails**    | *"Optional service announcements and account updates."*                                                                                              |

> **Essential mail is separate and cannot be switched off.** Sign-in links,
> password resets, address verification, payment and subscription notices,
> account-restriction notices and the warning before inactive chats are
> deleted are sent regardless of these toggles — a restricted account has no
> session left, so email is the only way to reach it.

### Private emails \[#private-emails]

A third switch, **Private emails**, is off by default: *"Hide character names, images and conversation content in character and recall emails."* With it on, those mails fall back to generic copy — the subject, preview line and body carry no character name, avatar, moment image or conversation content. Useful if your inbox is read over your shoulder.

### Unsubscribing from an email \[#unsubscribing-from-an-email]

Every optional email carries an unsubscribe link, and it works without signing in.

### Open the link \[#open-the-link]

It shows a confirmation page only. Opening it changes nothing — that is deliberate, because link scanners and mail clients follow every link in a message.

### Press Unsubscribe \[#press-unsubscribe]

The button performs the opt-out, and the page confirms **You're unsubscribed**. Mail clients that offer their own one-click unsubscribe button do the same thing in one step.

### Turn it back on whenever you like \[#turn-it-back-on-whenever-you-like]

Email preferences live at **Settings → Preferences**, in the **Notifications** section.

The opt-out is recorded against the email address, so an old address's link can never silence mail going to a new one.

> **A bounced address stops all mail, and a preference toggle won't restore
> it.** If mail to your address hard-bounces, delivery is suppressed until the
> address is cleared — turning a preference back on does not undo it. Ask
> [support](https://reverie.im/en/docs/account/getting-help) if you stopped receiving mail you
> expected.

## In Discord or Telegram \[#in-discord-or-telegram]

A fourth channel is optional: once you have linked the [Discord](https://reverie.im/en/docs/integrations/discord-bot) or [Telegram](https://reverie.im/en/docs/integrations/telegram-bot) bot, it can deliver notifications to your private chat with it. Choose which with `/notify` in the bot, or under **Also send me in Discord** or **Also send me in Telegram** on the integrations dashboard:

| Choice                                    | Bell tab   | On at first |
| ----------------------------------------- | ---------- | ----------- |
| **Account & billing**                     | Important  | yes         |
| **Characters: moments, stories, replies** | Characters | no          |
| **Followers, reviews & favorites**        | Social     | no          |
| **News & achievements**                   | System     | no          |

* Only new, still-unread notifications go out, and only while you have talked to a character in that private chat within the last 30 days.
* They arrive between 09:00 and 22:00 in your timezone. One that comes in overnight waits for the morning, and is dropped if you read it on the website first.
* Anything about an 18+ character stays in the bell, because its text would show in your phone's notification preview. So do rolled-up rows and a web chat's proactive messages — the bot's own conversation gets proactive messages of its own, see [Proactive messages](https://reverie.im/en/docs/chatting/proactive-messages).

## Related \[#related]

* [Content preferences](https://reverie.im/en/docs/account/preferences) — character proactivity, the other setting in this section
* [Proactive messages](https://reverie.im/en/docs/chatting/proactive-messages) — what the Characters tab fills up with
* [Reports & appeals](https://reverie.im/en/docs/account/reports-and-appeals) — the outcomes that arrive in the Important tab
* [Getting help](https://reverie.im/en/docs/account/getting-help) — where a staff reply to your feedback shows up