# Reports & appeals

> Track a report you filed, and contest a moderation decision made about your own content.

Source: https://reverie.im/en/docs/account/reports-and-appeals
Language: en

**Settings → Reports & Appeals** has two tabs: **My Reports**, everything you have reported about somebody else's content, and **Appeals**, everything you have contested about your own.

## Filing a report \[#filing-a-report]

The **Report** control appears on a character's page, on a plugin card, on a creator's profile, on a community snapshot posted to a character's wall and in the menu of another player's review. You have to be signed in.

The dialog asks for two things: a **Report Reason**, and **Additional Details** of **10 to 2,000 characters**. The reasons offered depend on what you are reporting.

| Reason                            | Character | Plugin | Creator | Snapshot | Review |
| --------------------------------- | :-------: | :----: | :-----: | :------: | :----: |
| **Wrong Rating (Should be NSFW)** |     ✓     |        |         |          |        |
| **Spam or Advertisement**         |     ✓     |    ✓   |    ✓    |     ✓    |    ✓   |
| **Low Quality Content**           |     ✓     |    ✓   |         |          |        |
| **Underage Character**            |     ✓     |    ✓   |         |     ✓    |    ✓   |
| **Explicit Nudity or Genitals**   |     ✓     |        |    ✓    |     ✓    |    ✓   |
| **Using Someone's Real Photo**    |     ✓     |        |    ✓    |     ✓    |    ✓   |
| **Plagiarized Content**           |     ✓     |    ✓   |    ✓    |          |        |
| **Promotes Self-Harm or Suicide** |     ✓     |    ✓   |    ✓    |          |    ✓   |
| **Violence or Terrorism**         |     ✓     |    ✓   |    ✓    |     ✓    |    ✓   |
| **Politically Sensitive Content** |     ✓     |    ✓   |    ✓    |          |    ✓   |
| **Hate Speech**                   |     ✓     |    ✓   |    ✓    |          |    ✓   |
| **Copyright Infringement**        |     ✓     |    ✓   |    ✓    |     ✓    |    ✓   |
| **Other**                         |     ✓     |    ✓   |    ✓    |     ✓    |    ✓   |

Moments, comments on moments and chat messages have no report control. If something in one of those needs attention, email **<support@reverie.im>**.

### Limits \[#limits]

| Limit                           | Value                                                   |
| ------------------------------- | ------------------------------------------------------- |
| Reports in 10 minutes           | **5**                                                   |
| Reports in 24 hours             | **20**                                                  |
| Open reports on the same target | **1** — a second is rejected while the first is pending |

Going over a rate limit returns an error asking you to try again later. Nothing is filed, so come back and submit it again once the window passes.

> **Reports that keep getting dismissed put your own account at risk.** Three
> rejected reports inside a seven-day window earn a formal warning; carry on
> after that and the next steps are a **3-day** and then a **7-day**
> suspension of the account itself. They are never permanent, and one batch of
> dismissals counts as a single strike rather than several — but read the
> [community guidelines](https://reverie.im/en/legal/community-guidelines) before reporting
> something you merely dislike.

Reports are not anonymous to the moderation team — they need to know who reported what, to catch abuse of the system — but the person you reported never sees who filed it.

## Following a report \[#following-a-report]

**My Reports** lists what you filed, filterable by status and by content type.

| Status shown   | Meaning                                                      |
| -------------- | ------------------------------------------------------------ |
| **Processing** | Filed, not yet decided.                                      |
| **Resolved**   | A decision was made and an action taken.                     |
| **Dismissed**  | The report was not upheld.                                   |
| **Appealing**  | The owner of the reported content has contested the outcome. |

Behind that, a report is triaged automatically and then read by a person. Only three kinds of claim — wrong rating, explicit content and spam — can be closed automatically when the check is confident; everything else waits for a human, even when the automated pass thinks the allegation is unsupported. Several reports against the same target raise its priority, and minor-safety reports jump the queue.

## Appealing a decision about your content \[#appealing-a-decision-about-your-content]

If a moderation action hits something you own, you can contest it. Every outcome arrives as a notification in the bell's **Important** tab, and the appeal is filed from **Settings → Reports & Appeals**.

| Rule               | Detail                                                                                                                                                                   |
| ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Who may appeal     | Only the owner of the content that was acted on.                                                                                                                         |
| What is appealable | Only reports with a final outcome against your content. A dismissed report isn't appealable — nothing was done to you. A report still being reviewed has no outcome yet. |
| How many           | **One appeal per report, ever.**                                                                                                                                         |
| What to write      | At least **10 characters** explaining why the decision was wrong.                                                                                                        |

> **You get one attempt.** There is no second appeal on the same report, so
> put the full explanation in the first one. Filing it moves the report to
> **Appealing** and puts it in front of the team again.

An appeal ends in one of three states: **Under review**, **Decision upheld**, or **Approved**. A reviewer note may be attached, and the result also arrives as a notification.

## Suspended accounts \[#suspended-accounts]

An account restriction is a different track. A suspended account can't sign in; the sign-in screen names the reason and, when the restriction is temporary, the date it ends, along with the support address to write to. There is no in-app appeal form for a suspension, because there is no session to open it with.

## Related \[#related]

* [Safety and reporting](https://reverie.im/en/docs/community/safety-and-reporting) — what is and isn't allowed, and how moderation works
* [Notifications](https://reverie.im/en/docs/account/notifications) — the Important tab, where outcomes arrive
* [Getting help](https://reverie.im/en/docs/account/getting-help) — for anything that isn't a moderation decision
* [Security](https://reverie.im/en/docs/account/security) — what to do when you can't sign in
