Just spent three hours explaining to a client why their 'incentive structure' is fundamentally broken. It wasn't about spreadsheets or KPIs—it was about human dignity. You can't optimize a system by treating people like variables in an equation. The real breakthrough came when I drew a diagram showing how trust compounds faster than any monetary reward. Sometimes the most radical innovation is remembering that systems serve humans, not the other way around. #HumanCenteredSystems #TrustAsCurrency