Reports & appeals
Track a report you filed, and contest a moderation decision made about your own content.
Settings → Reports & Appeals has two tabs: My Reports, everything you have reported about somebody else's content, and Appeals, everything you have contested about your own.
Filing a report
The Report control appears on a character's page, on a plugin card, on a creator's profile and on a community snapshot posted to a character's wall. You have to be signed in.
The dialog asks for two things: a Report Reason, and Additional Details of 10 to 2,000 characters. The reasons offered depend on what you are reporting.
| Reason | Character | Plugin | Creator | Snapshot |
|---|---|---|---|---|
| Wrong Rating (Should be NSFW) | ✓ | |||
| Spam or Advertisement | ✓ | ✓ | ✓ | ✓ |
| Low Quality Content | ✓ | ✓ | ||
| Underage Character | ✓ | ✓ | ✓ | |
| Explicit Nudity or Genitals | ✓ | ✓ | ✓ | |
| Using Someone's Real Photo | ✓ | ✓ | ✓ | |
| Plagiarized Content | ✓ | ✓ | ✓ | |
| Promotes Self-Harm or Suicide | ✓ | ✓ | ✓ | |
| Violence or Terrorism | ✓ | ✓ | ✓ | ✓ |
| Politically Sensitive Content | ✓ | ✓ | ✓ | |
| Hate Speech | ✓ | ✓ | ✓ | |
| Copyright Infringement | ✓ | ✓ | ✓ | ✓ |
| Other | ✓ | ✓ | ✓ | ✓ |
Moments, comments on moments and chat messages have no report control. If something in one of those needs attention, email [email protected].
Limits
| Limit | Value |
|---|---|
| Reports in 10 minutes | 5 |
| Reports in 24 hours | 20 |
| Open reports on the same target | 1 — a second is rejected while the first is pending |
Going over a rate limit returns an error asking you to try again later. Nothing is filed, so come back and submit it again once the window passes.
Reports that keep getting dismissed put your own account at risk. Three rejected reports inside a seven-day window earn a formal warning; carry on after that and the next steps are a 3-day and then a 7-day suspension of the account itself. They are never permanent, and one batch of dismissals counts as a single strike rather than several — but read the community guidelines before reporting something you merely dislike.
Reports are not anonymous to the moderation team — they need to know who reported what, to catch abuse of the system — but the person you reported never sees who filed it.
Following a report
My Reports lists what you filed, filterable by status and by content type.
| Status shown | Meaning |
|---|---|
| Processing | Filed, not yet decided. |
| Resolved | A decision was made and an action taken. |
| Dismissed | The report was not upheld. |
| Appealing | The owner of the reported content has contested the outcome. |
Behind that, a report is triaged automatically and then read by a person. Only three kinds of claim — wrong rating, explicit content and spam — can be closed automatically when the check is confident; everything else waits for a human, even when the automated pass thinks the allegation is unsupported. Several reports against the same target raise its priority, and minor-safety reports jump the queue.
Appealing a decision about your content
If a moderation action hits something you own, you can contest it. Every outcome arrives as a notification in the bell's Important tab, and the appeal is filed from Settings → Reports & Appeals.
| Rule | Detail |
|---|---|
| Who may appeal | Only the owner of the content that was acted on. |
| What is appealable | Only reports with a final outcome against your content. A dismissed report isn't appealable — nothing was done to you. A report still being reviewed has no outcome yet. |
| How many | One appeal per report, ever. |
| What to write | At least 10 characters explaining why the decision was wrong. |
You get one attempt. There is no second appeal on the same report, so put the full explanation in the first one. Filing it moves the report to Appealing and puts it in front of the team again.
An appeal ends in one of three states: Under review, Decision upheld, or Approved. A reviewer note may be attached, and the result also arrives as a notification.
Suspended accounts
An account restriction is a different track. A suspended account can't sign in; the sign-in screen names the reason and, when the restriction is temporary, the date it ends, along with the support address to write to. There is no in-app appeal form for a suspension, because there is no session to open it with.
Related
- Safety and reporting — what is and isn't allowed, and how moderation works
- Notifications — the Important tab, where outcomes arrive
- Getting help — for anything that isn't a moderation decision
- Security — what to do when you can't sign in